March 2, 2015
We are pleased to announce that IBNtel will be transitioning services from our current Direct Dial long distance to Voice Over IP (VoIP) long distance. The current long distance services will no longer be available after a short while and will be replaced with the new VoIP phone services. These new services are provided free of cost for all our existing customers. All setup fees and monthly service charges are waived if you are currently an IBNtel customer.
The new VoIP phone service works with an adapter that is connected to your internet router which IBNtel is providing for many of our customers free of charge*. This Linksys PAP2T adapter is very easy to use right out of the box and comes with detailed setup instructions and also available on the web.
As part of the new VoIP phone service, we will be able to provide you with better rates for many destinations, better quality of service, as well as many new features which are listed below:
New phone number with local phone service**. You can now receive calls as well as make outbound long distance calls. This new phone number is provided free of charge in addition to the phone you?re currently using.
Free features included for local phone service: CallerID, Call Waiting, Call Transfer, Call Forwarding with Hunt Functionality, Voicemail***, Voicemail to email and many more.
Register your cell phone for VoIP services. You can register cell phones that belong to you or your family that lives outside of the United States and call them for free.
Unlimited calls to any other VoIP phone number registered with IBNtel (including cell phones)
Port your existing number to IBNtel and receive local phone services from IBNtel for FREE. All setup fees and monthly service charges are waived for existing customers†.
Lower rates to most North American and International destinations.
You can find out more information about the new services and what this transition means for you by visiting www/ibntel.com/voip/ or by contacting IBNtel customer service.
If you don’t have an internet connection that is always on or you are not able to make the transition to the new VoIP long distance service, IBNtel can continue to provide you with long distance services by using the Dial Around long distance service. This service works by dialing either a toll free or local access code. By using the local access code, we can provide you with the lower rates that our VoIP customers receive. Please contact IBNtel customer service if you require the Dial Around Long Distance services.
* If the VoIP adapter is provided free of charge, you may continue to use the adapter for as long as you use our services. If you cancel your service with IBNtel you will need to return the adapter along with all associated components. IBNtel will cover the return shipping fees. If you wish to keep the adapter and use it with another provider, you will need to pay the replacement fee of the Linksys adapter which is $35.
** Emergency 911 in not provided on this telephone number. If you require this type of service, IBNtel may provide this for you. An additional fee may be required.
*** Voicemail services have been reserved for your new telephone number however they have not yet been activated. Please contact IBNtel customer service to activate these services and receive your voicemail login password.
† Per minute charges may apply depending on your called destination.